Frequently Asked Questions
Frequently Asked Questions
When will my order be shipped?
All orders are dispatched within 1–2 business days after being placed. Shipping is only processed Monday to Friday.
Which logistics provider do you use for domestic delivery?
We ship all domestic orders with UPS. Standard delivery takes 3–7 business days.
How long does international delivery take?
International orders are delivered by DHL. The estimated delivery time is 4–21 business days. Delivery periods may be extended and vary because of customs clearance.
Who covers customs fees and duties for international orders?
Preppy Prodigy does not take responsibility for any customs duties, taxes or related charges for international shipments.
How can I check my order status?
Please email NaEchtelar9897@hotmail.com and our customer service team will assist you.
Can I return or exchange items or choose other shipping methods?
Yes, please contact our customer service for returns, exchanges or alternative shipping arrangements.